| General
Procedures |
| Accounting |
| Claims |
| Cancellations/Reinstatements |
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| General
Procedures |
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| Q:
How do I become appointed with Louis T. Mastos & Associates? |
| A:
Complete the Producers
Agreement & Producer's Information forms
and return them to our Reno
office along with a copy of your insurance license and proof
of E&O coverage. |
| |
| Q:
Do you accept Broker
of Record Change Requests? |
A:
Yes. However, BOR's will be considered at renewal only.
Please note that we must allow the agent of record at least
10 days to obtain a recinding BOR. Also, any BOR must accompany
an updated ACORD application. |
| |
| Q:
How do I know which application is required? |
| A:
Please note that we have many applications availble on our
website. If you are unsure of which application to use, please
forward appropriate ACORD sections and an underwriter will
advise if other applications are needed. |
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| Accounting |
|
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| Q:
Who do I contact for accounting questions? |
| A:
Please direct all accounting questions to Sherri
Bernard in the Reno Office. |
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| Q:
Do you provide a monthly statement or account current? |
| A:
Yes, however some accounts will require payment outside the
normal billing cycle of the monthly statements. |
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| Q:
Does Louis T. Mastos & Associates officer direct billing
to the insured? |
| A:
Some personal lines accounts do have direct bill available,
but please contact your underwriter for details. There is
no direct billing available on commerical lines accounts. |
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| Claims |
|
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| Q:
How do I report a claim on an account written through Louis
T. Mastos & Associates? |
| A:
Report of loss must be sent to Craig
Mastos in the Reno Office. |
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| Q:
Who do I contact when I need information on a claim that has
already been submitted? |
| A:
Please contact Craig
Mastos in the Reno Office regarding
any questions on claims |
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| Cancellations/Reinstatements |
|
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| Q:
What is the status of the policy when a premium finance company
has issued a notice of cancellation? |
| A:
The policy is cancelled effective the date shown on that notice
of cancellation. Premium finance companies have power of attorney
to cancel the policy for non-payment of premium. Therefore;
their notice IS the legal notice of cancellation. |
| |
| Q:
Will your companies reinstate a policy that has been cancelled
for non-payment of premium? |
A:
Yes, however, please remember the rules and requirements
vary by the insuring company.
NOTE:
A finance company request of reinstatement is only a REQUEST.
Only the company can approve any request for reinstatement. |
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